Privacy Policy - RentEase

At RentEase, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Services.

1. Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, or otherwise when you contact us.

Name and contact information (email, phone number)
Profile information and preferences
KYC verification documents (NIN, NEPA bill, proof of ownership)
Payment information (processed securely by our payment processors)

Automatically Collected Information

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity but may include device and usage information.

2. How We Use Your Information

We use personal information collected via our Services for a variety of business purposes described below:

To facilitate account creation and authentication
To process your payments and transactions
To verify user identities through KYC processes
To enable landlord-tenant communications
To send administrative information and updates
To protect our Services and prevent fraud

3. Sharing Your Information

We may process or share your data that we hold based on the following legal basis:

Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.
Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.
Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law.
Landlord-Tenant Communication: Contact information is shared between landlords and tenants only after payment and verification.

4. KYC Data Handling

We take extra precautions with KYC verification documents:

Documents are encrypted during transmission and storage
Access is restricted to authorized personnel only
Documents are deleted after verification is complete
We never share KYC documents with third parties without your consent

5. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

6. Data Retention

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

The right to access and receive a copy of your personal information
The right to rectification of inaccurate personal information
The right to request erasure of your personal information
The right to restrict processing of your personal information
The right to data portability
The right to object to processing of your personal information

8. Updates to This Policy

We may update this privacy policy from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible.

9. Contact Us

If you have questions or comments about this policy, you may contact us at:

Email: privacy@rentease.com
Address: 123 Innovation Street, Victoria Island, Lagos, Nigeria